Contact

CUSTOMER CARE

The best way to contact TRUFFLE Customer Care is via email at customercare@onetruffle.com. If you have specific questions about an order, please include your name, contact information, order number, as well as any relevant product information. We will be sure to reply to all inquiries as soon as possible.

SHIPPING & ORDER PROCESSING

*FREE SHIPPING is applicable to Continental US addresses only. Alternative shipping methods to delivery locations outside of the Continental US may be selected at checkout.

Please allow 1-2 business days for order processing. Allow an additional 2-10 days for delivery dependent upon shipping method selected. We do not ship on Saturdays, Sundays or holidays.

RETURNS & EXCHANGES

If you would like to return or exchange an item, please email us within 14 days of receipt of your order at customercare@onetruffle.com for return authorization details. Please note that FINAL SALE items are not eligible for return or exchange. 

Merchandise for return MUST be unused and repackaged with all packaging materials so that items are in their original condition for resale.  TRUFFLE has the right to refuse returns not meeting these requirements. Refunds on shipping fees are credited only when an item is incorrectly shipped or arrives defective or damaged. 

INTERNATIONAL SHIPPING

TRUFFLE ships worldwide! Please allow 1-2 business days for order processing. Any duties and taxes associated with an international purchase will be the responsibility of the order recipient. Total freight charges will be determined at checkout. For Canadian customers who select USPS International First Class mail, please note that delivery may take up to 5 weeks due to customs procedures. 

SALES TAX

Sales tax will only be applied if your order is being shipped to the state of Colorado.

GENERAL QUESTIONS

Please e-mail us at inquiries@onetruffle.com.

PRESS INQUIRIES

Please email us at inquiries@onetruffle.com.

WHOLESALE

We take great pride and care in selecting the stores that carry our brand. If you think TRUFFLE would be a good fit for your store, please contact us at wholesale@onetruffle.com.

PRIVACY POLICY

Any and all information received by TRUFFLE will be kept confidential. Your information will never be given or sold to a third party.

COLLECTING INFORMATION

TRUFFLE collects personally identifiable information from customers only when specifically and knowingly provided by you. Examples of the type of information collected are name, shipping and billing address, phone number, email address, and credit card information. We collect personal information when you register as a member with TRUFFLE, order products from TRUFFLE, visit www.onetruffle.com, and when you enter promotions or sweepstakes. We use the information collected to better understand your needs, fulfill your specific requests for products and services, improve our products and services, and to contact you regarding any offers that may be off interest.

COLLECTING INFORMATION

Country Club Prep collects personally identifiable information from customers only when specifically and knowingly provided by you. Examples of the type of information collected are name, shipping and billing address, phone number, email address, and credit card information. We collect personal information when you register as a member with Country Club Prep, order products from Country Club Prep, visit www.countryclubprep.com, and when you enter promotions or sweepstakes. We use the information collected to better understand your needs, fulfill your specific requests for products and services, improve our products and services, and to contact you regarding any offers that may be off interest.

- See more at: https://www.countryclubprep.com/pages/privacy-policy#sthash.LwDiUcMs.dpuf

COLLECTING INFORMATION

Country Club Prep collects personally identifiable information from customers only when specifically and knowingly provided by you. Examples of the type of information collected are name, shipping and billing address, phone number, email address, and credit card information. We collect personal information when you register as a member with Country Club Prep, order products from Country Club Prep, visit www.countryclubprep.com, and when you enter promotions or sweepstakes. We use the information collected to better understand your needs, fulfill your specific requests for products and services, improve our products and services, and to contact you regarding any offers that may be off interest.

- See more at: https://www.countryclubprep.com/pages/privacy-policy#sthash.LwDiUcMs.dpuf

COOKIES

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow webs applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

DISCLAIMER

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither TRUFFLE nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer backorders, or color variations.